FREQUENTLY ASKED QUESTIONS (FAQs)
RETURNS & EXCHANGES
Can I return my order after it’s been delivered to me?
Yes, we accept returns of our products within 7 days from the date of delivery, provided that the product is in its original condition and packaging. For more details, please consult our Return and Exchange Policy here.
Can I exchange my order after it has been delivered to me?
Yes, we offer exchanges for products within 14 days from the date of purchase, provided they are in their original condition and packaging.
For further information, please review our return policy here.
I just placed an order on your website however I would like to change my order before it is delivered; is this possible?
We can update your order if it has yet to be processed and dispatched. Please note that an update may impact the delivery date. To update your order, please send an email to our support team at support@motthelabel.com. Click here for more information about our processing times.
PAYMENTS
Do you accept international payments on your website?
You can securely complete your order and process international payments using Apple Pay, as well as major debit cards, including American Express, Mastercard, and Visa.
What payment options are available for local payments on your website?
You can complete your order and process local payments on our website using your debit card. If you are having issues with this method, you can make your payment by transfer; please reach out to us via email at support@motthelabel.com before proceeding.
I recently made payment for my order; how do I confirm that my payment has been received?
Once your payment is confirmed, you will receive a payment confirmation receipt via email.
SIZE CUSTOMIZATION
Do you offer size customization?
We do not offer size customization for our products.
SIZING
I would like to place an order, but I am unsure of my size. How do I determine my exact size?
To find your exact size, please refer to our size guide here.
GIFT CARDS
How do I purchase a gift card?
Purchasing a gift card is simple; you can buy one directly from our website here.
CARE AND MAINTENANCE
Do you have specific fabric care instructions?
M.O.T designs are predominantly made from cotton, crepe, and linen fabric, all of which can be easily cared for through hand washing or machine washing. For comprehensive care instructions, please consult the care label included with your order.
CONTACT INFORMATION
Do you have a physical store? If yes, what is your store address, and may I have a phone number to contact you on?
Yes, we do have a physical store located at:
M.O.T Lifestyle Limited
Address: 14, Hon. E. Adedeji street, Lekki, Lagos
Phone: 09080022331
For your convenience, here is a Google Maps link to our store.